What happens when I lose my phone?
First of all, you can ring your phone with the reverse tracking button on the wallet. If your phone is not in range, backup your phone’s contact with Chipolos crowd trace system.
Last updated: April 25, 2018 12:24
Work the Chipolo tracker in spite of the RFID blocking card?
Yes! RFID blocking systems do not affect the Bluetooth frequency.
Last updated: June 08, 2018 11:02
How do I add an extra Wallet to my reward?
Add $31 for every extra Wallet you want to add to your reward. If you’ve already pledged to this project, click the “Manage My Pledge” button at the top of the page. If not, click “Back this Project” and pick one of the rewards. Every backer can pick one and only one reward level.
Last updated: April 25, 2018 10:11
How do I choose the color of the elastic strap?
After the campaign ends we will send you a survey to choose your design and add your address - You choose. We ship.
Last updated: April 25, 2018 10:11
How do I change my Reward tier?
- Click the “Manage My Pledge” button at the top of the campaign page.
- Click the “Change your pledge” button
- Select the reward level you want to move to.
- Continue and confirm the change.
Last updated: April 25, 2018 10:11
How many coins does the R.02 / R.03 Wallet fit?
It depends on the size of the coin. We recommend 4-7 for R.02 and 2-5 average size coins.
Last updated: June 10, 2018 06:00
How does the crowd GPS work?
Whenever you lose your wallet and it’s out of range, you can use the user network and track your wallet through another user’s range. When you mark your wallet as lost on the app, you’ll be notified when another user is in range.
Last updated: April 25, 2018 10:11
How many cards can I fit in the Wallets?
Up to eight.
Last updated: April 25, 2018 10:11
What's the difference between the R.01, R.02 and the R.03 again?
R.01 is a minimal wallet for cards and some cash (Keyholder). R.02 is a minimal wallet for cards, cash and coins. R.03 is a purist wallet for cards & cash (1xfolded) and some coins.
Last updated: June 10, 2018 06:00
Do things fall out of it?
Nope. Our wallets are tight enough to keep your cards and cash safe.
Last updated: April 25, 2018 10:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.